Future Business Leaders of America (FBLA) Business Etiquette Practice Test

If your phone rings during a meal, what is the best course of action?

1. Ignore it and continue your conversation

2. Turn it off and apologize

3. Take the call immediately

4. Ask to be excused and step away

The correct answer is: Turn it off and apologize

When your phone rings during a meal, the most considerate and professional response is to turn it off and apologize. This approach demonstrates respect for your dining companions and the setting you are in. By turning off your phone, you eliminate any further distractions and signal that you value the time spent with those around you. Apologizing acknowledges the interruption and conveys that you are aware of the potential disruption your phone might cause. This action creates a positive impression and maintains the decorum expected in social or business dining environments. In contrast, ignoring the call can be perceived as rude and dismissive, making others feel less valued. Taking the call immediately can further disrupt the conversation and shows a lack of regard for your companions. Stepping away to take the call, while it might seem polite, still takes you out of the social setting and can create an awkward situation. Therefore, turning off the phone and apologizing is the most effective way to handle the situation gracefully.