Future Business Leaders of America (FBLA) Business Etiquette Practice Test

If you accidentally spill something on someone, what is the appropriate response?

1. Ignore it and continue eating

2. Offer to clean it up yourself

3. Apologize and offer to pay for dry cleaning

4. Laugh it off as a mistake

The correct answer is: Apologize and offer to pay for dry cleaning

When an accidental spill occurs, responding appropriately is crucial for maintaining professionalism and showing respect to the other person. Apologizing immediately and offering to pay for dry cleaning demonstrates an understanding of the inconvenience caused and a willingness to take responsibility for the accident. This approach not only addresses the situation directly, showing accountability, but it also reassures the affected individual that their comfort and needs are important to you. Offering to clean it up yourself can seem considerate but may not be sufficient if the spill causes potential damage to clothing or personal items. Ignoring the spill or laughing it off minimizes the issue, which can be perceived as disrespectful or careless. It’s important to acknowledge the mistake and take measures to rectify it, thereby fostering a positive interaction even in an awkward situation. Apologizing and offering to cover the costs not only reflects good etiquette but also helps maintain relationships and goodwill in social or business settings.